How can we help you today?
Live Support
Chat with our team for immediate assistance with technical issues.
Email Us
Send us a detailed ticket and we'll get back to you within 24 hours.
Community
Join our community of educators to share tips and best practices.
Getting Started
Learn how to set up your school account and onboard staff.
- Creating your first session
- Setting up school branding
- Inviting admins
Account & Security
Manage your login, password, and multi-tenant security.
- Resetting your password
- Understanding tenant isolation
- Role permissions
Academic Management
How to manage classes, arms, and student records.
- Creating class arms
- Bulk student enrollment
- Academic calendars
Frequently Asked Questions
Is my data isolated from other schools?
Yes, IEMP uses a strict multi-tenant architecture with Prisma-level isolation to ensure your data is never accessible by other institutions.
Can I manage multiple schools with one account?
Yes, you can have memberships in multiple schools and switch between them seamlessly from your portal.
What happens if I forget my password?
You can use the 'Forgot Password' link on the login page to receive a secure reset token via email.